Friday, June 25, 2010

A customer's 5 week adventure with Finders Keepers!

A customer wrote me a letter about her 5 week "adventure" with Finders Keepers Furnishings and Boutique. I'll let her tell it from here:

My husband Richard and I had lived in Decatur for more than 20 years. We loved our home on Pinecrest and had many happy memories of our time there. However, as with many people our age, we began to think of downsizing and simplifying our lifestyle. Therefore, it was not a surprise when one evening at dinner we began a discussion regarding moving back to our condo near Emory University. The decision to sell our home and move was made that evening! However, the five weeks that followed our decision were filled with many unexpected surprises and events.

Week One
A move to the condo would be a major downsizing on my part. My first task was to determine which articles of clothing and accessories I would move from my home's attic storage space and three closets. At the condo I would have one small walk-in closet. The downsize seemed overwhelming--for help I went to Finders Keepers Boutique...
Finders Keepers Boutique to the Rescue!!
The boutique staff offers a wonderful service for a small fee. A staff member comes to your home and she helps you evaluate your wardrobe piece by piece. I made an appointment and me, Julia and I, worked through one apparel season at a time. We divided my clothing, handbags, shoes, etc., into several different collections -- clothing for me to keep, items for their boutique, clothing for the main store in Avondale Estates, and items to be donated to charity.

Once Julia had removed the clothing and had left my house I felt a great sense of joy. I recognized the advantage of working with a clothing specialist and felt confident regarding the apparel that remained for my use. A great sense of accomplishment swept over me. I realized one of the major downsizing chores was completed. I really would be moving.

This was the week Rick had the first of two successful surgeries at Emory University Hospital. Finders Keepers Furnishings held a series of Saturday morning Workshops in March and April. One of the Saturday seminars led by a local realtor was entitled "Staging your House to Sell." I knew there must be some tricks of the trade to ready a house for the real estate market. I decided to attend the seminar -- I had a house to sell. What better way to get started than attending a free program, presented by a certified staging realtor? Also, parking at the Furnishings store is always easy. The event would be hassle free for me.

The store's staff offered cheerful greetings and breakfast snacks to get the seminar off to a great start that morning. Our speaker was wonderful -- knowledgeable, friendly, funny, and willing to remain and answer questions at the conclusion of her presentation. Armed with my seminar handouts I asked if she would be available to drop by my house for a quick walk through and to make specific suggestions for staging my house. If there were some items I needed to update our house, I knew I could depend on the inventory of Finders Keepers Furnishings. The seminar had taught me that many of my personal pictures, etc. needed to go into hiding when the house was being shown.

Week Two
The seminar speaker really impressed my husband when she came over for the staging walk through. We asked her for sales representation and decided to list the house with her. Our realtor brought the other members of her sales team to see our house. One of the Realtors commented he was going to sell our house that weekend.

Week Three
Several Realtors stopped by to look at the house, and for the first time a realtor showed our house to a potential buyer. The next day that couple made a second visit to our house. The following day they submitted their contract for the purchase of our home. Negotiations followed, and terms were agreed upon. A closing date was set for the end of the month. (This allowed about 20 days for me to complete the downsizing process and move out of my house!) An "Under Contract" sign went up in our front yard. So much stuff, so little time...
Finders Keepers Furnishings to the Rescue!!
The staff of the Finders Keepers Furnishings store offers their customers a selection service. For a small fee they will come to your home and help you select items to keep when downsizing, selling your home, or remodeling. They will also make item selections to go into their store for consignment sales. Their furniture store was a great place for me to sell linens, rugs, and furniture that I couldn't use in my condo. They also helped me select items for donation to a local charity.

My realtor helped my find someone to conduct garage sales at the house. Downsizing was now in full swing. Friends helped me start packing. Movers were selected and a move date was scheduled.

Week Four
We moved into the condo. Rick had the second of two surgeries at Emory University Hospital. Unpacking continued in the condo was done as time and energy allowed. Rick continued to recover from surgery and helped unpack when he could.

Week Five
We closed on the sale of the house. Rick's health continued to improve with each passing day. Rick set up his office and was officially "back in business." I named our condo "The Hutch." Our space is small but cozy. Everything I moved has a place in our new home, but there are some furniture items I need to purchase for the condo. New porch furniture and a new headboard, to name a couple of items.

Beyond Week Five

S-o-o-o where is my car taking me several times a week? Why Finders Keepers Furnishings, of course! I am finding great accent piece to spice up "The Hutch" and give my older items a fresh feel in their new spaces. One of these days I am going to walk into Finders Keepers and there will be the perfect headboard and porch furniture for our condo.

Footnote of the downsized wardrobe at the hutch. There hasn't been a single time I have stepped into my closet that I could not find the perfect outfit! Truth to tell, I am inventing new "outfits" - what fun! I have purchased one great jacket from the Boutique since I moved. Did it fill a hole in my wardrobe? NO, but it was just so cute I couldn't walk away and leave it in the store.

Special thanks to the staffs in all three Finders Keepers stores. You have all been major players in my move. You were there with professional services, good humor, and a "we can do this, let's get it done," attitude. You were all the UNDAUNTABLES!"

Will I forget your kindness during these past weeks? NO

Am I a customer for life? YES!

No comments:

Post a Comment